How can we help?
Real people, ready to help with your account, your agents and your plan.
Email support
Questions about your account, your agents or your plan.
support@ireneagent.aiTalk to sales
More than ten agents, company sign-in, invoices or on-premises.
Contact salesReport a security issue
Found a vulnerability? Tell our security team directly.
security@ireneagent.aiAnswers, fast.
How do I change my plan or usage level?
Admins change the plan, the usage level and the billing period in the web app, under Settings, then Plan & billing. Moving up takes effect right away; moving down works once your workspace fits the smaller plan.
Where can I see how much usage is left?
The apps show how much of this month’s usage is left, as a percentage, and any extra usage you’ve added as dollars left.
What happens when we run out of usage?
Admins get an email at 80% and at 100%. You can add extra usage at any time, move to a bigger allowance, or turn on automatic top-ups. Without usage left, agents pause until the 1st, when the allowance renews.
My agent is waiting. What does it need?
Open its conversation. When an agent needs a tool, a website or a sign-in, it asks on a card there. Approve it, or say not now, and the agent carries on.
Can I subscribe in the iPhone or Android app?
Plans are bought on the web at app.ireneagent.ai. The apps show your plan and usage once you’re subscribed.
How do I cancel?
An admin can cancel at any time under Plan & billing. Your plan keeps working until the end of the period you paid for. We don’t offer refunds for the current period.